2005 calendar now available
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Skills Development Workshops
Debbie Engelbrecht Communications
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This Site
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25 years of
experience in the management, sales, telecomms and IT industry has culminated
in the most practical and down to earth course material, to educate
and advance you to unprecedented levels of management, client service
and marketing strategies.
 Expand
your knowledge - expand your reach and harness your power
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Venue:
Encore Conference Center, Northlink College, Panorama, Cape Town.
Inhouse
bookings taken
To
suggest or query new workshop topics please click
here
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Course
Structure
What are the attributes of a good manager?
Making the transition from worker to manager
Understanding people
Understanding your management style
Understanding your role in the organisation
Setting goals and standards
Empowering by delegation
Failing to learn
Arbitration and mediation
Organisation and time management
This workshop is for:
Junior Managers
Supervisors
Promotion Candidates
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Course
Structure:
Taking a moment to reflect.
What do you believe in and what motivates you?
Attitude and aptitude - is it a myth?
Practical applications
Confidence
Building -hints, tips, exercises
Determining your personal vision
Exploring the psyche of a customer.
Effective communication skills
(3 part session)
Developing your skills levels.
Exploring the psyche of your colleagues.
How self responsibility can change your attitude to life! (motivational)
This workshop is for:
Inbound Call Center Operators
Inhouse retail staff
Receptionists and Secretaries
Middle Management
Any person who has interaction with the public in their working environment.
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Course Structure:
Taking a moment to reflect. What do you believe in and what motivates you.
Exploring the psyche of a customer
The fundamentals of selling.
The finer points of selling.
The organisational skills required in selling.
Overcoming obstacles and hurdles
How self responsibility can change your attitude to life! (Motivational)
Confidence
building - hints, tips, exercises
This workshop
is for:
Telesales Staff
Representatives
Outbound Call Center Staff
Middle Management
Any person who answers queries with reference to a potential sale
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You are viewing 1-3 of 12 workshops
View workshops 4-6
View workshops 7-9
view workshops 10-12
50Skills
- Job opportunities for the over fifties
Helping
the over fifties of South Africa find work. Employers - offer jobs on
the site or search for able and willing employees with years of valuable
experience. This is a free service for both employers and employees.
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Wow!
What have you done? The delegates are returning to work on a high.........and
have sustained it for weeks now! The directors have requested that we continue
to use your services on an inhouse basis for the remainder of 2003 and the whole
of 2004! Well done!
Client Service ~May 2003. |
Thank
you! As usual your approach is refreshing and I am exhausted from all the new
data my mind has to process!
Management Skills Training ~August 2004 |
I
want to thank you for you extreme patience in helping me overcome (mostly my own)
sales barriers. It has been ages since I laughed, learnt and earned as much as
during the past month!
Telesales Training ~ March 2003 |
Proposed
Schedule of Dates for the remainder of 2004
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Venue
Encore Conference Center
Northlink College
Panorama
Workshops priced at R750-00
Labour Relations Workshop R1350-00
Inhouse Rates negotiable
Make a reservation now!
bookings@phonebooth.co.za
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In
addition to the course material being collated from various sources, authors and
individuals with many years experience and knowledge to their advantage, the speakers
are all professionals with a tremendous amount of expertise to share with you!
Our
workshops are motivational and informative with interaction from the floor being
a priority!
We are all real people with real problems and real requirements. These are addressed
in real terms with real solutions.
No "up in the air" razzmatazz to inflate pricing and baffle the brain!
We have a unique method of presentation which is extremely successful - an 85%
"excellence" rating by attending delegates to date!
Join
our existing base of extremely satisfied clients
and sign up for the next seminar today!!
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enquiries@phonebooth.co.za
Fax: 021 559 3382
Cell: 082 6878583
debbie@phonebooth.co.za
Call us to enquire about inhouse workshops
Visit our
online learning site
Our
Seta Accreditation is pending.
Click here
for information on claiming from the setas.
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