2005 calendar now available

Skills Development Workshops
Debbie Engelbrecht Communications


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25 years of experience in the management, sales, telecomms and IT industry has culminated in the most practical and down to earth course material, to educate and advance you to unprecedented levels of management, client service and marketing strategies.
Expand your knowledge - expand your reach and harness your power


Venue:
Encore Conference Center, Northlink College, Panorama, Cape Town.
Inhouse bookings taken

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Course Structure

What are the attributes of a good manager?

Making the transition from worker to manager

Understanding people

Understanding your management style

Understanding your role in the organisation

Setting goals and standards

Empowering by delegation

Failing to learn

Arbitration and mediation

Organisation and time management


This workshop is for:

Junior Managers
Supervisors

Promotion Candidates


Course Structure:

Taking a moment to reflect.
What do you believe in and what motivates you?

Attitude and aptitude - is it a myth?
Practical applications

Confidence Building -hints, tips, exercises

Determining your personal vision

Exploring the psyche of a customer.

Effective communication skills
(3 part session)

Developing your skills levels.

Exploring the psyche of your colleagues.

How self responsibility can change your attitude to life! (motivational)


This workshop is for:

Inbound Call Center Operators
Inhouse retail staff
Receptionists and Secretaries
Middle Management
Any person who has interaction with the public in their working environment.


Course Structure:

Taking a moment to reflect. What do you believe in and what motivates you.

Exploring the psyche of a customer

The fundamentals of selling.

The finer points of selling.

The organisational skills required in selling.

Overcoming obstacles and hurdles

How self responsibility can change your attitude to life! (Motivational)

Confidence building - hints, tips, exercises

This workshop is for:

Telesales Staff
Representatives
Outbound Call Center Staff
Middle Management
Any person who answers queries with reference to a potential sale
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Wow! What have you done? The delegates are returning to work on a high.........and have sustained it for weeks now! The directors have requested that we continue to use your services on an inhouse basis for the remainder of 2003 and the whole of 2004! Well done!

Client Service ~May 2003.

Thank you! As usual your approach is refreshing and I am exhausted from all the new data my mind has to process!

Management Skills Training ~August 2004

I want to thank you for you extreme patience in helping me overcome (mostly my own) sales barriers. It has been ages since I laughed, learnt and earned as much as during the past month!

Telesales Training ~ March 2003
Proposed Schedule of Dates for the remainder of 2004


Venue

Encore Conference Center
Northlink College
Panorama


Workshops priced at R750-00
Labour Relations Workshop R1350-00
Inhouse Rates negotiable

Make a reservation now!

bookings@phonebooth.co.za


In addition to the course material being collated from various sources, authors and individuals with many years experience and knowledge to their advantage, the speakers are all professionals with a tremendous amount of expertise to share with you!

Our workshops are motivational and informative with interaction from the floor being a priority!

We are all real people with real problems and real requirements. These are addressed in real terms with real solutions.

No "up in the air" razzmatazz to inflate pricing and baffle the brain! We have a unique method of presentation which is extremely successful - an 85% "excellence" rating by attending delegates to date!

Join our existing base of extremely satisfied clients and sign up for the next seminar today!!


enquiries@phonebooth.co.za
Fax: 021 559 3382
Cell: 082 6878583
debbie@phonebooth.co.za


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